Building a Custom MFA and Secure Session Handoff Platform for Shared In-Store Devices

This article describes an anonymized enterprise implementation. Company names, internal domains, repository identifiers, ticket numbers, and proprietary control names have been intentionally removed or generalized. Multi-factor authentication is often described as a login problem: enter a password, receive a code, confirm identity. That model was not enough for the system described in this case study. The product ran in an in-store environment where the same tablet could be used by several people during a transaction: an employee initiating the process; a manager approving or supporting it; a customer reviewing and signing on their own device. The challenge was not simply to prove that a user knew a six-digit code. We needed to create a secure, short-lived handoff between a shared in-store session and the customer’s personal phone, without leaking the downstream signing session or allowing multiple devices to claim the same transaction. This post explains the architecture, the security model, the trade-offs, and the production practices behind that platform. The actual problem: secure device handoff The workflow started on a shared tablet. At a certain point, the customer needed to continue part of the process on their own phone. The platform therefore had to answer several questions: How does the phone prove that it belongs to the customer currently standing in front of the employee? How does the shared tablet know that the correct phone claimed the correct session? What happens if the QR code is scanned twice? How do we prevent session identifiers and tokens from appearing in URLs, browser history, logs, or referrer headers? How do we notify the phone immediately when verification succeeds? How do we ensure that a single-use signing URL is never exposed before verification? Those constraints turned a seemingly small MFA feature into a distributed-system problem involving identity, real-time communication, concurrency, edge delivery, infrastructure, and operational