Self-Hosted Chatwoot: 5 Failures the Docs Don't Warn You About

I run self-hosted Chatwoot as the WhatsApp inbox for a dozen or so small Israeli businesses. Two servers, a few thousand conversations a week, a drip-sequence engine bolted on the side. Chatwoot is good software. The self-hosting docs will get you to a running container. What they will not tell you is which failures actually happen at month six, when you have real customers and real volume. These five all bit me in production, and none of them looked like what they were. 1. Your disk fills from somewhere Postgres never sees I got a disk alert at 86 percent and immediately went looking at the database. That was the wrong place. DB (postgres): 680 MB chatwoot_storage_data: 17 GB Attachments live in ActiveStorage, on a Docker volume, not in Postgres. Every image, voice note, and PDF a customer sends is a file on disk, and none of it shows up when you check database size. If your monitoring watches the DB, it will report everything is fine right up until the container cannot write. The growth curve is a function of how many accounts you host, not how busy any one of them is. Mine sat at roughly 0.05 GB a month until I onboarded seven new businesses over two months, and then it hit 16 GB a month. Check the right volume: docker system df -v | grep chatwoot_storage_data 2. Forty-four percent of my outbound storage was duplicate files This is the part that surprised me. When I actually measured what was on that volume, almost half the outbound media was byte-identical copies of the same file. One 14.5 MB video was stored 48 separate times. One image was stored 325 times. Chatwoot creates a new blob and a new file on disk on every send, even when the bytes are identical. That is correct behavior for a chat app where every message owns its attachment. It becomes expensive the moment you have anything that fans one file out to many conversations. In my case it was not campaigns at all, it was the drip engine sending the same media to 48 separate conversations as ordinary outbo