Qisutu: An Open-Source, Self-Hosted Service Desk for ITSM and Automation

Many organizations still need a service desk that runs on their own infrastructure. They may have strict data-protection requirements, existing directory services, internal workflows, or simply want to remain in control of their system and data. That is why we created Qisutu : a fully open-source, self-hosted service desk for ticketing, IT service management, and process automation. Qisutu 1.0.3 is the current stable release and is ready for production use. What Qisutu provides Qisutu combines the core components needed to operate a professional service desk: Agent and customer portals Ticket creation through the web interface and email Queue-based ticket processing Automation and configurable workflows Knowledge base and multilingual FAQ articles Configurable CMDB Reports and statistics REST API Custom customer and public web forms Time tracking with billable and non-billable entries CSV imports for customers, contacts, and agents Two-factor authentication using TOTP LDAP and Active Directory integration Microsoft 365 and Google Workspace email integration using OAuth2 A module manager and a versioned API for add-ons The system currently includes eleven complete interface languages: German English French Italian Brazilian Portuguese European Portuguese Spanish Dutch Polish Czech Turkish Built for self-hosting Qisutu runs entirely on infrastructure controlled by the organization using it. Ticket data, customer information, attachments, credentials, and configuration remain on the operator's own server. The software is based on: Perl and CGI MariaDB or MySQL Template Toolkit Apache A browser-based user interface The installation script prepares the required packages, Perl modules, Apache configuration, systemd services, database configuration, and web installer. Multiple Qisutu instances can run independently on the same server. This makes it possible to maintain separate production and test environments without mixing their databases, services, or configuration. Ema