Your app can save someone from having a panic attack (a real-life story)
As I'm observing engineers, I notice that most of them share the same characteristic: unending loads of curiosity. You, software developers, are deeply interested in how things work underneath; you implement, break, troubleshoot, fix, and break again. You create apps that people use everyday and by doing so, you shape the digitalised world we live in today. Now let me share something personal: I am terrified of breaking things. I am often terrified to such an extent that I find it hard to breathe. I am suffering from something called Generalised Anxiety Disorder (GAD), which basically means I am allergic to uncertainty. While most people see trying something new as exciting, for me it's a source of stress. Every unknown step, every unfamiliar process, every situation where I don't know what comes next — it triggers something. My brain immediately goes to the worst-case scenarios. "I can't do this." "I'll do it wrong." "What if something breaks?" These thoughts don't just pop up and disappear — they pile on top of each other until they become paralyzing. But this story isn't about anxiety — it's about how good UX can change a moment from overwhelming to manageable. And how you, as a software developer, can make a real change for people who are struggling. The app that saved my day A few months ago I decided to change my mobile operator. The alternative offer had much better terms that sounded really appealing to me. No long-term contract, competitive prices, support for eSIM for travellers abroad – in short: very flexible. Head held high, I went to the new operator's office to ask them to transfer my number. But the agent quickly wiped the smile off my face. "Yes, this offer is flexible, but you need to do all the operational work yourself in the app. I can only offer you a regular long-term contract," he said. He gave me my new SIM card, and I, with a long face, went to the nearby cafe. The thought that I had to transfer my number myself felt daunting. "What if I do