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The European Commission claims that Google boosted its own apps and products to the top of search rankings to the detriment of its competitors.
Google continues to report big quarterly revenue, but its AI spending has skyrocketed.
As access to Anthropic’s and OpenAI’s frontier models becomes more restricted, Chinese labs are pitching their open-source alternatives as stable, accessible, and increasingly capable.
The company donated more than $3.6 million to conservative groups between 2020 and 2025, including $1 million to the MAGA Inc. super PAC.
Pat Gelsinger wants to pave the way to ever more powerful artificial intelligence using tiny beams of light.
Analysis of bestseller charts shows an 80 percent dip from 2025's sales rate.
Originally published at https://eveningdesk.cloud/blog/woocommerce-customer-support-workflow.html . WooCommerce support often starts in a shared mailbox and ends in several tabs. A customer asks where an order is. An agent searches the inbox, opens the store admin, finds the order, checks fulfilment, then returns to write a reply. That sequence is manageable at low volume. It becomes fragile when several people share the work or when the same question arrives all day. The goal is not to add a complicated service desk. It is to make the support workflow reliable: one owner, the right order context, and a reply a human has reviewed. Start With One Support Inbox Use a dedicated address for customer questions, such as support@yourstore.com , rather than mixing them with supplier, marketing, and personal email. Every incoming request should have a clear status: New, when nobody has handled it. Assigned, when one person owns the reply. Waiting, when the customer or carrier needs to respond. Resolved, when no further action is needed. The important part is ownership. If two people read the same message and neither knows who is replying, the customer waits. If both reply, the customer receives conflicting information. Keep Order Context Beside the Conversation Support agents should not guess about an order. A useful workflow links the conversation to the order reference, then checks the information that matters for the question: Order number and purchase date. Payment and fulfilment status. Items, quantities, and shipping method. Tracking or carrier information, when it exists. Previous support messages about the same order. For a connected WooCommerce store, eveningDesk can sync an order record into the support workspace. The agent still reviews the information and decides what to promise. The software provides context. It does not invent delivery dates or approve refunds on its own. Use a Repeatable Reply Process Most store questions fall into a small set of categories: d
Nvidia’s Vera Rubin platform combines CPUs and GPUs into a single system, reflecting the company’s growing ambition to power every layer of AI infrastructure.
The FDA could decide whether to loosen rules around peptide production this week. Some telehealth players are already seeing dollar signs.
Last month, more than a hundred Stanford students left their own graduation to protest Google’s military contracts and deals with ICE. Two organizers, Amanda Campos and Eva Jones, tell us why.
Index funds are touted as one of the safest ways to invest. Rather than picking and choosing individual stocks, index funds let you bet on the market as a whole. So what happens when a company like SpaceX - a giant gamble, and, in my opinion, terribly overpriced - is fast-tracked into the Nasdaq-100? Does […]
The agency stressed that the July 17 voluntary recall from Taylor Farms still stands. The supplier has been linked to the ongoing cyclospora outbreak.
A judge partially granted the request from a dozen state attorneys general to temporarily place the $110 billion merger of Paramount and Warner Bros. Discovery on hold, as reported by Variety and Reuters. US District Judge Araceli Martínez-Olguín said that based on the new company's market share, "the Court is persuaded that it can presume […]
An error with the cloud computing giant’s billing operation caused some customers’ monthly bills to rise from a few cents to billions of dollars.
The prediction market’s Panamanian operation seems odd, even for a company whose CEO had his apartment raided by FBI agents.
David Risher insists that Lyft has lowered its prices and that customers who only check his competitor’s app are “leaving money on the table.”
Trump Media, the company behind Truth Social, is selling Wall Street faster access to the "most market-moving" posts on the US President's social media platform. On Thursday, Trump Media announced plans to launch "Truth API," a licensed real time data feed for businesses that provides "the fastest access to Truth Social's most influential accounts." It […]
The CEO of Foundation Future Industries, which counts the president’s son as its chief strategy adviser, tells WIRED it’s exploring some “kinetic things.”
OpenAI's July 14 guidance for managing AI investments recommends five moves: improve visibility into usage and spend, evaluate efficiency by outcome ROI, govern advanced workflows before scaling, fund workflows that compound, and match capacity to proven demand. Primary source: OpenAI, “How to manage AI investments in the agentic era” . The hard part is the denominator. “This agent used $800” says little. “This workflow cost $14 per accepted reconciliation, including review and rework” can support a decision. Here is a one-page ledger I would require for an agent pilot. Define one accepted outcome Do not start with tokens, seats, or tasks launched. Define the business state that counts after review. workflow : vendor-invoice-reconciliation accepted_outcome : " invoice matched, exceptions reviewed, result posted" owner : finance-ops pilot_window_days : 21 minimum_sample : 100 invoices quality_gate : false_postings : 0 exception_recall : " >= 0.98" reviewer_minutes_p50 : " <= 3" A generated draft is not an outcome if a person must rebuild it. An agent run is not successful if its result never enters the system of record. Capture the complete cost AI cost + orchestration and observability + human review + rework + incident handling + allocated implementation cost = total workflow cost Use a table with declared variables: Variable Meaning Example only C_model model and tool-call spend $600 C_platform workflow infrastructure $200 H_review reviewer hours 35 R_hour loaded reviewer rate $45 C_build pilot build cost allocated to window $2,000 N_accept accepted outcomes 850 total = C_model + C_platform + H_review * R_hour + C_build cost_per_accepted_outcome = total / N_accept With the illustrative numbers, total cost is $4,375 , or about $5.15 per accepted outcome. These are not benchmark claims; replace every value with measured data. Compare against the real baseline The baseline must use the same unit and quality gate: Metric Manual baseline Agent pilot attempted invoices
On today’s Uncanny Valley, we unpack OpenAI’s ongoing drama, both legal and reputational, and whether these developments could further hurt the company—particularly in its fight against Anthropic.