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Post-Mortem Best Practices That Actually Drive Change

The Post-Mortem Nobody Learns From I've sat through hundreds of post-mortems. Most follow the same pattern: something breaks, someone writes a Google Doc, we have a meeting, we list action items, nobody follows up, the same thing happens again in 3 months. Here's how to break the cycle. The Blameless Culture Trap "Blameless" doesn't mean "actionless." The biggest failure mode I see is teams that use blameless culture as an excuse to avoid accountability. Blameless means: we don't punish the person who pushed the bad deploy. Blameless does NOT mean: nobody is responsible for fixing the systemic issue. My Post-Mortem Template # Incident: [SERVICE] [SYMPTOM] on [DATE] ## Impact - Duration: X minutes - Users affected: N - Revenue impact: $X - SLO budget consumed: X% ## Timeline (UTC) - HH:MM - First alert fired - HH:MM - On-call acknowledged - HH:MM - Root cause identified - HH:MM - Fix deployed - HH:MM - Service recovered - HH:MM - All-clear declared ## Root Cause [2-3 sentences. Technical but readable.] ## Contributing Factors 1. [Factor that made the incident possible] 2. [Factor that made detection slow] 3. [Factor that made resolution slow] ## What Went Well - [Something that worked] - [Something that helped] ## What Went Wrong - [Process failure] - [Technical gap] ## Action Items | Action | Owner | Priority | Due Date | Status | |--------|-------|----------|----------|--------| | ... | ... | P1/P2/P3 | ... | Open | ## Lessons Learned [1-2 paragraphs of genuine insight] The Action Item Problem Action items from post-mortems have a 30% completion rate industry-wide. That's terrible. Here's why: Too many items (I've seen post-mortems with 15 action items) No clear ownership No deadline No follow-up mechanism Competing with feature work The Fix: Three Rules Rule 1: Maximum 3 action items per post-mortem. If you can't narrow it to 3, you haven't identified the real problems. Rule 2: Every action item gets a JIRA ticket linked to the next sprint. Not "someday." Not "bac

2026-06-27 原文 →
AI 资讯

Vercel Introduces Eve, an Open-Source Framework for Building AI Agents

Vercel has released Eve, an open-source framework for building, deploying, and operating AI agents in production. The framework uses a filesystem-based project structure to organize agent instructions, tools, skills, subagents, communication channels, and scheduled tasks, enabling developers to define agent behavior while reducing the amount of supporting infrastructure they need to implement. By Daniel Dominguez

2026-06-27 原文 →
AI 资讯

Presentation: AI Works, Pull Requests Don’t: How AI Is Breaking the SDLC and What To Do About It

Michael Webster discusses the rise of headless AI agents and their impact on software delivery pipelines. He shares how massive, AI-generated pull requests create a severe bottleneck for human reviewers and introduce persistent technical debt. Learn how engineering leaders can leverage test impact analysis and automated validation pipelines to verify agentic output without sacrificing stability. By Michael Webster

2026-06-26 原文 →
AI 资讯

Can We Talk About the "AI/ML Engineer" Shortcut for a Second?

Lately, it feels like my feed is completely flooded with "Become an AI/ML Engineer in 2 Hours!" crash courses and quick certificates promising a golden fast-track into machine learning roles. But let’s be completely real for a second: there are no tutorial shortcuts here. The more I dive into actual system architecture and cloud infrastructure, the more obvious it becomes: machine learning isn't a standalone magic trick. It's built entirely on rock-solid Computer Science, efficient data structures, and heavy-duty software engineering. Software Engineering First, AI Second If you can’t build or scale a reliable backend, manage data pipelines, or understand low-level underlying system logic, you simply cannot scale an AI model in production. Prompt engineering is cool for prototyping, but production-level ML requires real, foundational engineering skills. You have to learn how to be a great software engineer first. Looking Past the Hype (A Solid Structural Roadmap) If you actually want to look past the superficial fluff and understand how real data workloads, model deployments, and ML infrastructure fit into a cloud environment, I found an incredibly solid, structured resource. Instead of hand-waving past the hard parts, Microsoft Learn has an official, step-by-step breakdown on Azure AI and Machine Learning Fundamentals. It actually goes into the core architectural principles and shows you what real cloud-scale infrastructure looks like. Whether you are trying to map out your summer learning roadmap or just want to understand the actual systems backing these models, I highly recommend checking it out. Here is the structured entry point if you want to skip the shortcuts and dive into the real infrastructure: 🔗 Official Azure Machine Learning Technical Hub What are your thoughts? Are you seeing the same "AI shortcut" hype on your feeds, or are people finally starting to focus back on core system fundamentals? Let's discuss in the comments!

2026-06-26 原文 →