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Ask HN: Why do tools like customer.io abandon self-serve after their Series A?

Why can startups never hold true to the principles that they started with? When I first discovered customer.io I was the most excited person ever. I had finally found an email marketing system that felt designed for the data-savvy marketer. With a good analytics plan you could create amazing workflows. Building, editing, and previewing emails felt straightforward and intuitive. Signing up was easy and there was no need to talk to anyone. In two weeks the whole system was fully operational. Prici

2026-08-27 原文 →