标签：#productmanagement

Design + Product Thinking: NYC’s Path to Reliable AI AI delivers value when it’s useful, trusted, and operational. For city services that affect millions, those qualities don’t happen by accident — they come from applying design thinking (who the service is for, how it’s used) together with product thinking (what outcome we’re trying to achieve and how we operate over time). This article explains why hiring designers and product managers matters for NYC’s digital and AI initiatives, summarizes the city’s PIT Crew program, and outlines how Flamelit applies outcome-focused delivery in the public sector. Why design and product roles matter Designers and product managers have distinct but complementary responsibilities that reduce common AI delivery failures: Designers (Design Thinking): center human needs, prototype user flows, and validate that interfaces and decision workflows are understandable and accessible. They surface usability and trust issues early, preventing technically accurate models from becoming unusable in practice. Product managers (Product Thinking): define the measurable outcomes, prioritize use cases, align stakeholders, and manage the lifecycle from discovery to ongoing operations. They ensure work is evaluated against mission impact, not just technical metrics. Together they prevent common failures: building technically impressive models that nobody trusts, deploying brittle systems without human review, or shipping features with unclear ownership that decay in production. PIT Crew and NYC hiring context NYC’s PIT Crew program is a city initiative designed to attract and staff product, engineering, and design talent for public service projects. It’s a practical recognition that public-sector digital transformation needs people skilled in user research, product management, and delivery. Read more about the PIT Crew and how it works here: https://www.nyc.gov/content/pitcrew/pages/ (open in a new tab). Hiring programs like PIT Crew help create the c

Most people assume better AI performance means a bigger bill. That assumption is quietly being proven wrong. The "Don't Touch It" Trap in AI Products There's a psychological pattern that shows up in almost every team running a live AI-powered product: once something works, nobody wants to mess with it. And honestly, that instinct makes sense. You've tuned your prompts, worked out the edge cases, trained your users, and finally gotten the thing stable. The idea of swapping out the underlying model - the engine of the whole operation - feels like pulling a thread that might unravel everything. So teams stay put. They watch new model releases come out, read the benchmark comparisons, and quietly decide it's not worth the risk. The phrase you hear most often is "if it ain't broke, don't fix it." The problem is that this logic made sense when model upgrades were expensive and disruptive. That's no longer the default reality. What's actually happening now is that AI providers are competing hard on price-per-token while simultaneously improving quality. That combination - better output, lower cost - breaks the old mental model most product people are still operating with. What a Model Migration Actually Involves Let's be clear: switching AI models isn't a one-click operation. But it's also not the months-long project many teams imagine it to be. At its core, a model migration for an AI agent involves three things: re-evaluating your prompts (because different models respond differently to the same instructions), running parallel tests to compare output quality on your real use cases, and updating any API parameters that differ between versions. That's the actual work. For most small-to-medium deployments, that's days of effort, not weeks. The bigger shift is in how you think about model versions. Rather than treating the model as permanent infrastructure, it helps to think of it more like a dependency in your software stack - something you update deliberately, test careful

Originally published on productize.life . Quick answer: pm-skills is a marketplace of around 68 Claude skills for product management across 9 plugins, from strategy and discovery to market research and AI shipping. It is built by Pawel Huryn, author of the Product Compass newsletter. Each skill is not a loose prompt but a named, sourced framework, and one of them audits the gap between documentation and code, a PM lens built for the era of AI-written code. Last week I was reading through a run of repos that pack product work into skills. Some pick one topic and go deep. This one does the opposite: it is the broadest of the bunch. It is called pm-skills, by Pawel Huryn, the author of the Product Compass newsletter. He packs almost the entire product management craft into around 68 skills across 9 plugins, from setting strategy, running discovery, and researching the market, to analyzing data, executing, and shipping software that AI wrote. Usually something this broad ends up shallow. But when I actually opened it, it was not, and one skill in particular made me stop and look for a while , because it covers an angle that only recently became necessary in the era where AI writes code for us. I will tell it in three parts, starting with what it is , then why it is not just a prompt box , and closing with lessons for anyone building products . Terms, gathered once, right here skill a ready-made set of instructions an AI agent (such as Claude Code) can invoke, like a shortcut that wraps one way of doing a task. framework a ready-made way of thinking from the PM world, such as SWOT, JTBD, or RICE, that you once had to read a book to use well. plugin (category) a group of skills that belong to the same topic, such as the discovery category or the go-to-market category. PRD a product spec document that says what will be built, for whom, and how success is measured. Part 1: What pm-skills is It is a marketplace of around 68 Claude skills for PM, organized into 9 plugins, eac

AI has made it easier to produce working software. That part is real. It can write code, draft documents, research a topic, scaffold a prototype, and debug a problem faster than most teams can finish writing a decent ticket. But faster building doesn't automatically mean better product decisions. That's the part I keep coming back to. For decades, software teams optimized around delivery. Requirements, design, development, QA, release. Waterfall softened into Agile. Agile grew into DevOps. The practices changed, but the assumption underneath stayed pretty stable: building software is expensive, so plan carefully before you start. That made sense because, for a long time, it was true. Now that assumption is breaking. AI is doing to software what calculators did to accounting. It isn't eliminating the job. It's moving the job up a level. The syntax, boilerplate, first draft, and some of the debugging are getting offloaded. The work doesn't disappear. The bottleneck moves. Learning is still expensive Here's what didn't get cheaper: understanding what people actually need getting stakeholders aligned deciding what evidence would change your mind putting something real in front of users reading the signal without fooling yourself The old question was: Can we build it fast enough? The new question is: Do we understand the problem well enough? That sounds like a small shift, but it changes the work. It changes what strong engineers spend time on. It changes what product people need from engineering. It changes how teams should define "done." If the code ships but nobody learns anything, did the team actually move forward? Sometimes yes. Often no. Users don't know until they can touch it People are not great at specifying requirements up front. Not because they're difficult. Because they're human. Most of us don't know how we feel about something until we can react to a version of it. A mockup. A prototype. A rough slice. A real workflow with sharp edges. So the fastest pat