标签：#sip

ViciDial "Campaign Has No Dialable Leads" — List & Hopper Troubleshooting Master the root causes of no dialable leads errors and regain full campaign productivity through systematic list validation, hopper configuration, and database troubleshooting. Prerequisites Before troubleshooting, ensure you have: SSH access to your ViciDial server with sudo privileges Access to the ViciDial web admin panel at /vicidial/admin.php MySQL/MariaDB command-line access to the asterisk database Understanding of basic ViciDial campaign structure (lists, dialers, agents) Root or asterisk-user permissions to check Asterisk processes Recent backups of your ViciDial database and configuration files A test campaign with known lead counts for validation The "Campaign Has No Dialable Leads" error typically appears when: The dialer attempts to initiate calls but the hopper queue is empty All records in the lead list have been exhausted or marked as non-dialable List settings conflict with campaign configuration The database connection between ViciDial and the dialer is broken Lead filtering rules remove all records from the dialable pool Understanding ViciDial List Architecture The Lead Lifecycle in ViciDial Every lead in ViciDial passes through status states that determine dialability. A lead is considered "dialable" if it matches specific criteria based on campaign and list configuration. Lead Status States: NEW — Fresh lead, never contacted QUEUE — Scheduled for dialing CALL — Currently being dialed LEFT MESSAGE — Voicemail was left CALLED — Contacted but not completed XFER — Transferred to another department XFER SEND — Pending transfer INCALL — Active call in progress CBHOLD — Callback hold status CBSCHED — Callback scheduled DNCC — Do Not Call Compiled DNCL — Do Not Call List The status field in the vicidial_list table controls whether a lead can be dialed again. Most campaigns set a maximum dial count limit to prevent redialing exhausted leads infinitely. Hopper Mechanism The ViciDial

Quick share. Been running into this enough times across NetSapiens deployments that it's worth flagging. Scenario: Call gets placed or transferred between two domains on the same NetSapiens platform. The call connects fine. Audio works. But the caller ID showing up on the receiving side is wrong. It's showing the local extension or domain user instead of the actual originating caller. If you check the NetSapiens Known Issues page, this maps to NMS-2518. It shows up specifically when calls cross domain boundaries during hold or transfer. The fallout is mostly cosmetic but it matters for anyone running multi-tenant reseller deployments. Your customer sees the wrong name in their call history. Voicemail attribution gets weird. Inter-domain analytics show calls from the wrong source. A few patterns I've seen work around it: Configure SIP header rewriting at the SBC layer to preserve the original From URI across domain hops For softphones that pull call history from NetSapiens API directly, verify which field the client is actually displaying. Some pull from orig_user , others from local_user . The discrepancy shows up clearer than you'd expect. If you're running a mobile softphone client, check whether the client is caching contact info locally and overriding what NetSapiens returns. A lot of "wrong caller ID" reports turn out to be client-side caching bugs, not platform bugs. The deeper fix is platform-side and depends on what NetSapiens version you're running. The cleaner softphone integrations route call history through the NetSapiens API rather than building it locally on the device, which sidesteps the worst of this behavior. White-label softphones that integrate natively with NetSapiens handle this more consistently than generic SIP clients. Tragofone is one example where the call history syncs through the NetSapiens softphone integration layer directly, so inter-domain caller ID is consistent with what the platform actually has. Other native integrations handle t